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Legal / Privacy Policy

Privacy Policy

This Policy explains how RelayStack handles account information, customer content, usage data, billing information, and other information associated with the service.

Effective date: October 6, 2026

1. Scope

This Privacy Policy applies to relaystack.online, RelayStack accounts, dashboards, APIs, AI project features, support interactions, and related services. It does not govern independent websites or services operated by third parties.

2. Information we collect

Account information

We may collect your name, email address, company name, authentication information, account settings, purchase history, and any legacy subscription status.

Customer content

We may process websites, documents, prompts, files, knowledge sources, API inputs, AI outputs, and other material you submit or instruct us to process.

Usage and technical information

We may collect API request metadata, token usage, model/provider information, timestamps, IP-related security information, browser/device information, logs, errors, and activity required to operate, secure, meter, and troubleshoot the service.

Billing information

Payments may be handled by third-party payment processors such as PayPal. RelayStack may receive transaction identifiers, subscription status, payer contact information made available by the processor, payment status, and related billing metadata. We do not need to store your full card number or PayPal password.

3. How we use information

  • Provide and maintain RelayStack services.
  • Authenticate users and secure accounts.
  • Process API requests and AI workflows.
  • Track usage, credits, purchases, and any legacy subscription status.
  • Provide support, implementation work, and service communications.
  • Detect fraud, abuse, security incidents, and policy violations.
  • Debug, measure, and improve service reliability and functionality.
  • Comply with applicable legal obligations and enforce our agreements.

4. AI and third-party model processing

When you use AI features, relevant prompts, content, instructions, and technical metadata may be transmitted to third-party AI or infrastructure providers as necessary to perform the requested service.

Third-party providers handle information under their own agreements, service terms, privacy commitments, and technical configurations. Provider behavior may differ by model, account type, and service configuration.

Do not submit sensitive data unless necessary and authorized. Customers are responsible for deciding what information is appropriate to process through AI systems and for obtaining required notices, permissions, or legal bases.

5. How information may be shared

We may disclose information to service providers that help operate RelayStack, such as hosting, database, authentication, AI model, payment, security, analytics, or support providers. We may also disclose information when required by law, to protect rights and security, in connection with a business transfer, or with your direction or consent.

RelayStack does not sell customer conversations or customer content to advertisers.

6. Cookies, local storage, and session technologies

RelayStack may use cookies, browser local storage, authentication tokens, and similar technologies to keep you signed in, remember settings, protect sessions, and operate the site. Where legally required, optional tracking technologies should be presented with appropriate choice or consent.

7. Data retention

We retain information for as long as reasonably necessary to provide the service, maintain account and billing records, resolve disputes, enforce agreements, meet legal obligations, prevent abuse, and preserve legitimate business records.

Retention periods can vary by data type, feature, provider, contractual obligation, and legal requirement.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect RelayStack information. No internet service or storage system is completely secure, and we cannot guarantee absolute security.

You are responsible for securing your credentials and API keys and for using appropriate access controls around the information you submit.

9. International processing and transfers

RelayStack and its service providers may process information in countries other than the country where you live or operate. Those countries may have different data-protection laws. Where required, appropriate transfer mechanisms or contractual protections should be used.

10. Your privacy rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability, or information about how your personal data is processed. Rights under the Philippine Data Privacy Act and other applicable privacy laws may apply depending on the circumstances.

Requests may be submitted through the support or contact channel available through RelayStack or relaystack.online. We may need to verify your identity before acting on a request.

11. Children

RelayStack is intended for business and professional use and is not directed to children. Users should be at least 18 years old or otherwise legally able to enter into the applicable agreement.

12. Changes to this Policy

We may update this Privacy Policy as the service, providers, or legal requirements change. Material updates will be posted here with a revised effective date and additional notice where required.