1. One-time package charges
Business, Growth and Scale offer either $199/$399/$799 recurring monthly subscriptions or $229/$449/$899 one-time 30-day passes, respectively. Monthly subscriptions automatically renew until canceled. One-time passes never renew and expire 30 days after payment confirmation. Successful paid monthly cycles add the plan's API credit; one-time passes add the credit once. Unused credit does not extend expired access.
2. Monthly subscription cancellation
You may cancel an automatically renewing subscription before the next billing date. Cancellation stops future renewal charges. Unless required otherwise by law or explicitly stated in writing, cancellation does not automatically create a refund for the current billing period.
If the payment provider allows continued access through the end of the paid period, RelayStack may keep the account active until that period ends.
3. General refund eligibility
Refund requests for one-time packages are reviewed in light of delivery status, API credit already used, any applicable written agreement, and mandatory consumer rights. Refunds may be approved where:
- applicable law requires a refund;
- you were charged more than once for the same one-time order or older subscription period;
- RelayStack made a confirmed billing error;
- a recurring payment was taken after a valid cancellation of a subscription; or
- RelayStack approves a refund in its discretion based on documented circumstances.
Approved refunds may be reduced by amounts already refunded, reversed, disputed, or otherwise returned.
4. API credits
RelayStack API credits are service credits and have no cash value. They cannot be withdrawn, exchanged for cash, sold, or transferred between unrelated accounts unless RelayStack expressly permits it.
Used API credit is not refundable. If a refund is approved for a package that includes API credit, RelayStack may deduct used credit or related usage from the refundable amount where permitted by law.
5. Custom AI implementation and project work
Custom implementation, integrations, consulting, onboarding, migration, training, or other project work may be governed by a separate quote or statement of work. Deposits or milestone payments may become non-refundable once work has started or resources have been committed, unless the written project agreement states otherwise or applicable law requires otherwise.
6. Duplicate, unauthorized, or incorrect charges
If you believe RelayStack or its payment processor charged you incorrectly, contact us promptly through the support channel available on RelayStack. Include the transaction date, amount, account email, and enough information to identify the payment without sending passwords or full payment-card details.
For unauthorized PayPal activity, you may also have remedies directly through PayPal under its applicable policies.
7. Mandatory consumer rights
This Policy does not limit refund, cancellation, chargeback, cooling-off, or other consumer rights that cannot legally be waived in your jurisdiction. If mandatory law conflicts with this Policy, the mandatory law controls.
8. How to request a refund
Submit the request through the RelayStack support or contact channel available in your account or on relaystack.online. Refund requests should include the account email, relevant transaction, reason for the request, and any supporting details.
Where a refund is approved, processing time depends on the payment provider, financial institution, currency, and payment method.